Service & Support

Service & Technical Support:

We have all the expertise that you need to keep your lasers in perfect working order. When you want a Field Service Engineer on site, contact us and we will arrange for one of our local factory-trained technicians to get you up and running as quickly as possible.

Maintenance Plans:

Maximising the uptime and throughput of your manufacturing equipment requires proactive, preventative maintenance. That’s why we offer a series of maintenance plans which can be tailored to keep your lasers running. We all have different requirements - the maintenance plans detailed below are just a starting point. Contact us to create a bespoke maintenance plan for your business. 

Basic Maintenance Plan:    Download PDF (340kb)

Silver Maintenance Plan:    Download PDF (336kb)

Gold Maintenance Plan:      Download PDF (328kb)

Training:

Proper customer training minimises unplanned downtime, extends maintenance intervals and reduces operating costs. Our factory-trained Service Engineers can instruct you on the basics of laser theory and safety, operations and routine maintenance, latest developments in maintenance procedures, laser operating techniques and processing technologies.